Customer Service Representative
San Diego, CA Temporary $22.00 - $26.00/hr Onsite

Job Description

Position Overview

Ultimate Staffing Services is actively seeking an experienced Customer Service Representative to join their client's dynamic team in California. This role is a temporary position, lasting three months, with a focus on providing exceptional customer service in a fast-paced banking environment. The ideal candidate will be skilled in handling a high volume of customer inquiries and have prior experience in the banking industry.

Responsibilities

  • Providing exceptional service as a Banking Customer Service Representative.
  • Utilizing previous call center experience to manage customer inquiries efficiently.
  • Applying banking industry experience to effectively address customer needs.
  • Answering and transferring 75-85 calls per day to the correct department.
  • Communicating through calls and emails to ensure customer satisfaction.
  • Utilizing Microsoft Suite and Teams for daily tasks and communication.
  • Thriving in a fast-paced work environment.

Qualifications

  • At least 1 year of experience in a similar customer service role.
  • Experience in the banking industry is preferred.
  • Proficient in Microsoft Suite and Teams.
  • Strong communication and organizational skills.

Required Work Hours

The position requires availability from Monday to Saturday. Work hours are Monday through Friday, 6:45 AM to 7:15 PM, and Saturday, 7:30 AM to 4:30 PM.

Benefits

The pay range for this position is $22 to $26 per hour, depending on experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -062025-399958